GoSource is a curated marketplace connecting homeowners and trade professionals with leading surface brands such as MSI, Caesarstone, and others. When you purchase through GoSource, your order is fulfilled and shipped directly by the brand vendor.
GoSource serves as your dedicated logistics coordinator — handling all shipping details on your behalf, including scheduling, freight payment, delivery confirmation, and communication with carriers. You benefit from our vendor relationships and logistics expertise without having to manage the freight process yourself.`
GoSource ships to all 50 states across the United States. Certain remote or hard-to-reach locations may require extended lead times or additional freight coordination. If your delivery address presents any special considerations, a GoSource representative will advise you prior to scheduling.
Shipping costs are not included in the listed product price. Freight is quoted separately and depends on your order size, material type, and delivery destination.
How freight pricing works by product type:
Final freight charges will always be confirmed with you before shipment is arranged. We will never ship your order without your authorization of the applicable freight cost.`
Due to the nature of stone slabs versus other surface products, GoSource applies different shipping protocols depending on the product category.
Slab orders are shipped via freight carriers and are delivered directly to your designated fabricator's shop or stone yard. This is a standard industry requirement: slabs must be professionally handled, measured, and cut to specification prior to installation and cannot be delivered to a residential address or job site.
Key details for slab shipments:
Lead time for slabs varies by brand, material, and availability. Your GoSource representative will provide a specific estimated delivery window at the time of order confirmation.
Tile, flooring, and other non-slab surface products are shipped via freight carriers and delivered curbside to the shipping address provided at checkout.
Key details for tile, flooring & other product shipments:
Lead times vary by product and brand. Your GoSource representative will provide a specific estimated delivery window at the time of order confirmation.
GoSource offers a self pick-up option for customers who prefer to collect their order directly. We will coordinate all necessary details on your behalf, including the pick-up warehouse location, date, available time window, and any relevant handling instructions.
To arrange self pick-up:
Stone, tile, and surface materials are heavy and can be susceptible to damage during freight. Proper inspection at the time of delivery is critical to protecting your purchase.
⚠️ IMPORTANT: You must inspect your delivery in the presence of the delivery driver BEFORE signing the delivery receipt or Bill of Lading (BOL). Once signed without notation, the shipment is considered received in satisfactory condition and no claims for visible damage or shortage can be accepted.
At the time of delivery, you must:
Additional damage claim guidelines:
Once your order is confirmed, a GoSource representative will contact you to coordinate all delivery details. Communication typically covers:
Please ensure your contact information is accurate at the time of ordering and that a responsible party is available at the delivery location during the scheduled delivery window. Missed deliveries may result in re-delivery fees charged by the carrier.
If you have any questions about your shipment, need to reschedule a delivery, or would like to arrange self pick-up, please contact your GoSource representative directly or reach our support team:
Email: [email protected]
Website: www.gosource.us
This policy is subject to change. The most current version will always be available at www.gosource.us. This document does not constitute legal advice and is intended for informational purposes only.
